NexusNestNexusNest

Terms of Service

Last updated: March 18, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and NexusNest Technologies Private Limited (“NexusNest”, “we”, “us”, or “our”), a company incorporated under the laws of India.

By accessing or using the NexusNest platform, including the PromptWall and NetLens products (the “Service”), you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

NexusNest provides enterprise security and monitoring tools:

  • PromptWall: A data masking service that intercepts outbound requests to AI tools and masks sensitive data before it leaves employee devices.
  • NetLens: A network monitoring service that passively logs HTTP/HTTPS requests from employee devices for visibility and compliance purposes.

The Service includes a desktop agent installed on employee machines, a web-based dashboard for administrators, and cloud-hosted APIs for processing.

3. Account Registration

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must notify us immediately of any unauthorized access to your account
  • One account per organization. Multiple users within an organization share a single tenant account
  • You must be at least 18 years old to create an account

4. Subscription and Payments

4.1 Plans and Pricing

The Service is offered under tiered subscription plans as displayed on our pricing page. Prices are in Indian Rupees (INR) and are exclusive of applicable taxes (GST).

4.2 Payment Processing

All payments are processed by Razorpay Software Private Limited (“Razorpay”), a PCI DSS Level 1 compliant payment gateway regulated by the Reserve Bank of India (RBI). By making a payment, you also agree to Razorpay's Terms of Use.

  • We do not store your full payment card details — these are handled entirely by Razorpay
  • Subscriptions are billed monthly or annually based on your selected billing cycle
  • Annual subscriptions receive a 20% discount and are billed upfront for the full year
  • All payments are non-refundable except as required by applicable law or as stated in Section 4.4

4.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period. You may cancel auto-renewal at any time through your dashboard. Cancellation takes effect at the end of the current billing period.

4.4 Refund Policy

  • Monthly plans: No refunds for partial months. You retain access until the end of the billing period.
  • Annual plans: Pro-rated refund available within the first 30 days of the initial purchase. After 30 days, no refunds for the remaining term.
  • Refunds are processed via Razorpay and may take 5-10 business days to reflect in your account.

4.5 Taxes

All fees are exclusive of taxes. You are responsible for paying all applicable taxes (including GST) associated with your use of the Service. We will add applicable GST to your invoices.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Reverse engineer, decompile, or disassemble any part of the Service or the desktop agent
  • Attempt to gain unauthorized access to other tenants' data or systems
  • Use the Service to monitor employees without appropriate legal basis and employee notification as required by applicable labor laws
  • Resell, sublicense, or redistribute the Service without our written consent
  • Interfere with or disrupt the Service or its infrastructure
  • Use the Service to process data that you do not have the right to process
  • Circumvent any rate limits, usage restrictions, or security measures

6. Employee Monitoring Compliance

The Service enables monitoring of employee network activity and AI tool usage. As the Customer, you are solely responsible for:

  • Obtaining all necessary consents from employees before deploying the desktop agent
  • Providing appropriate notice to employees about the monitoring (PromptWall and NetLens)
  • Ensuring compliance with applicable labor laws, privacy laws, and workplace monitoring regulations in your jurisdiction
  • Maintaining a lawful basis for processing employee data (e.g., legitimate interest, consent, or contractual obligation)
  • Conducting a Data Protection Impact Assessment (DPIA) where required

NexusNest provides tools for data protection — we do not provide legal advice. We recommend consulting with legal counsel regarding your monitoring practices.

7. Data Ownership and Processing

7.1 Your Data

You retain all ownership rights to your data. We process your data solely to provide the Service, as detailed in our Privacy Policy.

7.2 Data Processing Agreement

Where we process personal data on your behalf, we act as a Data Processor (under GDPR) or Data Fiduciary (under DPDP Act). Enterprise customers may request a separate Data Processing Agreement (DPA).

7.3 Data Isolation

Each customer's data is logically isolated within our multi-tenant architecture. We implement row-level security and tenant-scoped access controls to ensure no cross-tenant data access.

8. Security and Compliance

We maintain the following security commitments:

  • All data encrypted in transit (TLS 1.2+) and at rest (AES-256)
  • Infrastructure hosted on Microsoft Azure with SOC 2 Type II and ISO 27001 certifications
  • Regular security assessments and vulnerability scanning
  • Documented incident response procedures with defined notification timelines
  • We will notify you of any data breach affecting your data within 72 hours of discovery

9. Service Level Agreement (SLA)

9.1 Uptime

We target 99.9% monthly uptime for the API and dashboard. Uptime excludes scheduled maintenance (announced at least 48 hours in advance) and force majeure events.

9.2 Support

  • Startup plan: Email support, response within 48 hours
  • Business plan: Priority email + Slack support, response within 12 hours
  • Enterprise plan: Dedicated support with 4-hour response SLA
  • Custom plan: Custom SLA as negotiated

10. Intellectual Property

  • NexusNest owns all rights to the Service, including software, algorithms, designs, and documentation
  • We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription
  • You retain all rights to your data and content processed through the Service
  • The NexusNest, PromptWall, and NetLens names and logos are our trademarks

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total amount paid by you in the 12 months preceding the claim
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • We are not liable for any data loss resulting from your failure to maintain adequate backups
  • We are not liable for any third-party actions, including AI tool providers changing their APIs or terms

12. Indemnification

You agree to indemnify and hold NexusNest harmless from any claims, losses, or damages (including legal fees) arising from:

  • Your violation of these Terms
  • Your failure to comply with applicable employee monitoring laws
  • Your failure to obtain necessary consents from data subjects
  • Your use of the Service in a manner not authorized by these Terms

13. Termination

  • You may terminate your subscription at any time through the dashboard
  • We may suspend or terminate your account for breach of these Terms, non-payment, or illegal activity
  • Upon termination, we will retain your data for 30 days, after which it will be permanently deleted
  • You may request data export before termination
  • Sections 7, 10, 11, 12, 14, and 15 survive termination

14. Governing Law and Disputes

  • These Terms are governed by the laws of India
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India
  • Before initiating any legal proceedings, both parties agree to attempt good-faith resolution through negotiation for at least 30 days
  • For Enterprise customers, disputes may be resolved through arbitration under the Indian Arbitration and Conciliation Act, 1996, with the seat of arbitration in New Delhi

15. General Provisions

  • Modifications: We may modify these Terms at any time. Material changes will be notified 30 days in advance. Continued use of the Service after changes constitutes acceptance.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
  • Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
  • Entire Agreement: These Terms, together with the Privacy Policy and any DPA, constitute the entire agreement between you and NexusNest.
  • Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.
  • Force Majeure: Neither party is liable for delays or failures due to circumstances beyond reasonable control (natural disasters, war, pandemic, government actions, infrastructure failures).

16. Contact

For questions about these Terms: